Refund Policy

Last Updated: [31st December 2024]

1. Introduction

This Refund & Return Policy (“Policy”) applies to the website(s), mobile application(s), and other services (collectively, “the Apps”) owned and operated by Agniverse OU (“Company,” “we,” “us,” or “our”). For clarity, the Apps currently include, without limitation, Backed, as well as any future applications or services we may develop, operate, or publish. By accessing or using the Apps, you accept and agree to be bound by this Policy. If you do not agree, you must not access or use the Apps.

2. Scope of This Policy

Digital Products Only: We primarily offer digital products (e.g., software, premium features). Because we do not ship physical goods, we do not handle physical returns or provide shipping labels.

EU Consumer Protection: As a company based in Estonia (within the European Union), we strive to comply with EU consumer protection laws (e.g., Consumer Rights Directive) to the extent they apply to digital goods, while also maintaining fairness for our business operations.

3. Eligibility for Refunds

  • 30-Day Refund Window: We provide a 30-day period from the date of purchase for you to request a refund. After 30 days, we reserve the right to deny refund requests.
  • Premium Features Unused: You may be eligible for a refund as long as any purchased premium features (or other paid digital items) have not been used or activated. Once premium features have been substantially utilized, we may decline your refund request.
  • Proof of Purchase: To initiate a refund, you must provide a valid receipt or proof of purchase (e.g., order confirmation, transaction ID).
  • Sale/Discounted Items: Products or services purchased at a discounted price, or otherwise designated as “on sale,” are not eligible for refunds.
  • No Physical Returns: Since our products are digital, there is no requirement to return a physical product, and we do not issue return labels or instructions.

4. Non-Refundable Items

- Any items or features explicitly marked as non-refundable at the time of purchase.
- Any digital product for which the premium features have been substantially used or accessed.

5. Exchanges

Exchanging Digital Products: If you purchased the wrong digital product or tier, you may request an exchange within the same 30-day period. We do not charge exchange fees, and no physical product return is required.

Contact Support: To facilitate an exchange, please contact us at admin@agniverse.co. We will work with you on a case-by-case basis to ensure you receive the product that best suits your needs.

6. Refund Process

  • Initiating a Refund: To request a refund, email admin@agniverse.co with your proof of purchase and a brief description of the reason for your refund request. Our support team may request additional information to verify your eligibility.
  • Method of Refund: Once a refund is approved, we will credit the original payment method used for the transaction. We do not offer store credit or refunds to alternative methods unless legally required.
  • Processing Time: Upon approval, refunds are typically processed within 14 business days. The exact duration may vary based on your bank or payment provider’s policies.

7. Legal Duration & Exceptions

  • Compliance with EU Regulations: We adhere to relevant EU consumer protection guidelines that may grant you additional rights or restrictions regarding refunds, especially for digital goods.
  • Additional Exceptions: If any digital product is deemed non-refundable under specific legislation or third-party platform rules (e.g., app store policies), we will abide by those terms. We may deny refund requests in cases of suspected fraud or abuse.

8. Contact Us

If you have any questions or concerns about this Refund & Return Policy, or need further assistance regarding refunds or exchanges, please contact us at:

We aim to respond to all inquiries promptly and appreciate your cooperation in providing all relevant details.

By using the Apps, you acknowledge that you have read, understood, and agree to this Policy. If you do not agree, please discontinue use immediately.

Disclaimer: This Policy is provided as general guidance and does not constitute legal advice. If you have specific legal questions, consult a qualified attorney.

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